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FAQ

What you need to know

All
Arrival time

Guests must arrive 15 minutes prior scheduled departure time and 30 minutes for an Ice Cave Experience. Late shows will lose their spot and have to wait next available time slot.   

 

Dress Code

Tours with glacier or high alpine landings can have much cooler temperatures than on ground, please dress warm with boots during the winter season.

We recommend you also bring sunscreen and sunglasses for all tours.

Cancellation Policy

Cancellations due to weather are rescheduled whenever possible. No charges will apply. Refundable at 100% if unsuccessful. Reservations cancelled within 48 hours will be assessed a 100% cancellation fee. 

 

Dogs

We do allow dogs on certain flights (weight restrictions). 

Children

Children 2 years of age and under will sit on the guardian’s lap. Children over 2 years of age need to pay a full fare seat.

Weight restrictions

Maximum single seat capacity is 300 pounds. 

All tours and adventures

All tours are subject to weather, availability of aircraft and civil emergencies. All tours are subject to applicable taxes.

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